Summary : VPN.S Secure VPN is a reliable VPN that has many quality features
All things considered, VPN.S Secure makes a pretty good impression. The design of the website is uncomplicated and attractive, the pricing plans are clear, and there is a significant presence of servers over many areas of the globe. Some of the benefits of this software are its first-rate encryption levels, Open VPN protocol, and a no-cost level for those who don’t need a lot of bells and whistles.
One thing we find rather perplexing, however, is the position the company takes on keeping logs of the activities of their users. Their policy appears to contradict their method, especially considering the firm stand they take against copyright violations. It’s not clear to us how it is possible to monitor adherence to copyright policy without following user activity.
The range of VPN.S payment options is designed to suit a variety of needs at a monthly rate:
- Up to 600MB per month is free
- HTTP Proxy at $3.95 p/m
- Smarter DNS at $4.95 p/m
- PPTP/L2TP at $7.95 p/m
- Open VPN at $9.95 p/m
- SSH Socks5 at $9.95 p/m
- Open VPN and PPTP package at $13.95 p/m
While the tech savvy may appreciate this protocol-based pricing system, we feel that those of us who may not understand how different protocols address our own needs would like to have a more clear-cut choice of package layouts. Other service providers don’t require customers to pay according to protocol, and we don’t feel that it’s the best approach with average users.
Visiting the Website
Attractive and easy to navigate, the VPN.S website provides some good information in the FAQ section. On the other hand, technology-specific information is harder to acquire. As an example, we were left in the dark about precisely which types of encryption technologies were being used, and we couldn’t find out what made Socks5 a better choice than OpenVPN.
When You Need Help
Customer support is a very important aspect when it comes to technological services, and VPN.S customer service is friendly and helpful. Support is available through email and live chat, although we found that the live chat feature wasn’t always accessible.
The areas of security and privacy are where things start to get a little muddy. According to VPN.S, connection logs are scheduled for deletion every 24 hours, and no traffic logs are ever stored. On closer scrutiny, however, we saw that the Terms of Service agreement contains some stipulations that contradict those claims. To be specific, the protection is not available in cases where logs are required by law, or the protection of other members might be compromised. User logs might also be tracked if the company feels it is necessary to protect company rights.
That being said, the company does seem to provide a secure Internet experience through the 2048-bit encryption feature of Open VPN, which is far superior to the other protocols when it comes to online security. This protocol is available on the free service, as well.
When we signed up, we decided to choose the free service and were somewhat surprised that it didn’t come with a flood of advertising. The process was simple: select a username; select a password; and supply our email address. We chose our service and followed the on-screen guidelines to set up VPN.S. We were very happy with how easily we were able to install it on our Windows system and use the new VPN to connect to the internet.
Our next step was to register for the OpenVPN option. We found that, for the most part, we could connect to a large number of servers at surprisingly fast speeds. Unfortunately, we did find that we were not successful in our effort to connect with TorrentHound, which led us to think that torrent index and file sharing sites are blocked on VPN.S. This seemed a bit ironic to us since these sites are some of the main reasons that people are initially attracted to VPNs.
For the most part, depending on your subscription level, Mac, Windows, Android, iOS, and Linux can support one package or another. We found that Windows is the only platform that can support the free subscription, and neither OpenVPN nor Socks5 will work with iOS.
A Final Word
Our ultimate opinion regarding the advantages of VPN.S:
- The performance efficiency of the free VPN service level
- Limitless bandwidth
- Servers across the globe
- 2048-bit encryption supported on OpenVPN
Some things we feel need to be improved:
- Inadequate technical explanations on website
- Uncertainty about privacy policies
- Absence of full-time live chat
- Subscription for comprehensive services is overpriced
- File sharing sites are blocked